Cancellation & Refund Policy

Clear and transparent policies for your understanding

Important Notice

Membership plans are NON-CANCELLABLE and NO REFUNDS will be provided under any circumstances.

Once a slot is booked, it cannot be cancelled due to natural issues like rain, weather conditions, or personal circumstances.

Membership Plans - Non-Cancellable

IMPORTANT: All membership plans purchased are final and non-cancellable. No refunds will be provided for any reason, including but not limited to:

  • Change of mind
  • Personal circumstances
  • Health issues
  • Relocation
  • Financial difficulties
  • Weather conditions
  • Schedule conflicts
  • Equipment preferences
  • Service dissatisfaction
  • Any other personal reasons
No Exceptions: This policy applies to all membership plans regardless of the circumstances. Please ensure you are committed to using the membership before making the purchase.

Booking Cancellation Policy

CRITICAL: Once a slot is booked, it cannot be cancelled due to natural issues or personal circumstances. Bookings are final and non-refundable except in specific venue-related situations.

Natural Issues - NO CANCELLATION

The following situations do NOT qualify for cancellation or refund:

  • Rain, storms, or weather conditions
  • Personal health issues
  • Transportation problems
  • Schedule conflicts
  • Change of plans
  • Any other personal circumstances
Venue Issues - REFUND ELIGIBLE

Refunds are ONLY provided for the following venue-related issues:

  • Power failure or electrical issues
  • Equipment unavailability (bats, balls, etc.)
  • Maintenance work or facility repairs
  • Safety concerns or facility closure
  • Staff unavailability due to venue issues

Refund Policy

Refunds are only processed for venue-related issues that prevent us from providing the service. Here's our refund policy:

Scenario Refund Eligibility Refund Amount Processing Time
Venue Issues
Power failure, equipment unavailability, maintenance		 Eligible 100% 3-5 Business Days
Natural Issues
Rain, weather, personal circumstances		 NOT Eligible 0% No Refund
Membership Plans
All membership purchases		 NOT Eligible 0% No Refund
No Show
Failure to attend without notice		 NOT Eligible 0% No Refund

What Happens When...

NO REFUND Scenarios
  • It's raining: No cancellation, no refund
  • You're sick: No cancellation, no refund
  • Traffic jam: No cancellation, no refund
  • Change of mind: No cancellation, no refund
  • Membership purchase: No cancellation, no refund
REFUND ELIGIBLE Scenarios
  • Power failure: Full refund
  • No bats available: Full refund
  • Maintenance work: Full refund
  • Facility closure: Full refund
  • Safety issues: Full refund

How to Request a Refund

Note: Refunds are only processed for venue-related issues. Personal circumstances do not qualify for refunds.

Contact Us Immediately

Call or WhatsApp us as soon as you notice the venue issue

Document the Issue

Take photos/videos if possible and describe the problem

Get Confirmation

Receive confirmation and refund timeline

Critical Policy Notes
  • Membership plans are NON-CANCELLABLE and NON-REFUNDABLE
  • Bookings cannot be cancelled due to rain, weather, or personal issues
  • Refunds are ONLY provided for venue-related problems
  • All cancellation requests must be made during business hours (9:00 AM - 9:00 PM)
  • Refunds for eligible cases are processed within 3-5 business days
  • Group bookings (5+ people) follow the same policy - no exceptions
  • Special events and tournaments follow the same policy - no exceptions

Need Help?

Our customer support team is here to help you understand our policies. Please note that we cannot make exceptions to our cancellation and refund policies.

Call Us

+91 6281-207352

WhatsApp

+91 6281-207352

Email

contact@boxcricket.fun

Contact Support