Privacy Policy

At Box Cricket, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Your Privacy Matters

This privacy policy was last updated on August 21, 2025. We are committed to transparency and will notify you of any significant changes to how we handle your data.

1. Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, phone number, date of birth
Account Information: Username, password, profile preferences
Booking Information: Preferred time slots, facility preferences, payment details
Communication Data: Messages, feedback, and support requests
Usage Information: How you interact with our website and services

Note

We do not collect sensitive personal information such as financial data, health information, or biometric data unless explicitly required and with your consent.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide and maintain our cricket facility services
Booking Management: To process and manage your bookings and reservations
Communication: To send you important updates, confirmations, and notifications
Customer Support: To respond to your inquiries and provide assistance
Improvement: To analyze usage patterns and improve our services
Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business
Payment Processing: With payment processors like Razorpay to complete transactions
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: When you explicitly consent to sharing your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

Security Commitment

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

Account Information: Retained while your account is active and for a reasonable period after deactivation
Booking Records: Retained for legal and accounting purposes as required by law
Communication Data: Retained for customer service and dispute resolution
Analytics Data: Retained in anonymized form for service improvement

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your information
Withdrawal: Withdraw consent for data processing

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

8. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@boxcricket.fun
Phone: +91 98765 43210
Address: Beside Maharaja Gardens - Gajularamramam, Hyderabad, Telangana
Data Protection Officer: dpo@boxcricket.fun

Your Trust is Important

We are committed to protecting your privacy and being transparent about how we handle your information. If you have any concerns about our privacy practices, please don't hesitate to reach out to us.